Questions, answered straight
The basics
Will it sound like a robot?
Ring 07 5636 5055 and judge for yourself. Most callers don’t pick it. The ones who do usually don’t care — they got an answer, not a voicemail.
Does it understand Aussie accents?
Yes. It's trained on Australian speech, and it knows trade talk — HWS, RCD trip, switchboard, the lot.
What can it actually do on a call?
Answer questions about your services and prices, book jobs into your calendar, reschedule or cancel bookings, take messages, and spot emergencies. It's a receptionist, not a toy.
What if it stuffs up a call?
It happens — ask to hear one it fumbled and we'll show you. Every call is recorded, and anything it can't handle gets handed to you with the details.
Day to day
What happens in a real emergency?
Real emergencies go straight to your mobile. You set the rules — burst pipe, sparking outlet, no power — and those calls come to you, day or night.
How do I know a job got booked?
You get a text the second the call ends: who's calling, what they need, when they're booked in. Nothing to check, nothing to log into.
Can it give quotes over the phone?
It can give your standard prices and call-out fees — whatever you tell it to say. For anything complicated, it books a quote visit instead.
Does it work with ServiceM8 / my calendar?
Yes. It books straight into ServiceM8, Simpro, AroFlo, Google Calendar and more. If you already run it, we plug into it.
Getting connected
Do I keep my number?
Yes. Calls forward to the agent when you can't pick up — or it answers everything. Your number stays yours either way.
What do you need from me to set it up?
One 30-minute call, your price list and your calendar. That's it. We build it, train it and test it before it ever answers a real customer.
How long until it's live?
Days, not weeks. Most setups are answering real calls inside a week of the onboarding call.
Do I need to learn any software?
No. There's no app to learn and nothing to run. Jobs show up in your calendar, details show up by text. Done.
Money
Is there a contract?
No. Month to month, cancel anytime. If it's not booking you jobs, you shouldn't be paying for it.
Is there a setup fee?
No. Getting it built and connected is part of getting started.
What happens if I cancel?
You stop paying, the agent stops answering. Your number and your data stay yours.